Care in every step

From our studio to your space.

Free worldwide shipping on every order. Taxes and import duties are included in the displayed price, with no minimum spend or additional charges at checkout or on delivery.

First, see and approve your finished crystal decor. Then follow its journey through inner and outer foam protection, DHL delivery and a careful unboxing at home.

Standard dispatch · photo approval required: Normally within 3 days
DHL Express transit: Around 7 days
Returns, exchanges & warranty from delivery: 60 days

Orders normally leave our studio within 3 days of confirmed payment, once you have approved the pre-shipment photos. We never dispatch before approval; waiting for your reply or agreed adjustments can extend this timeframe.

A hand-drawn crystal garden beside a phone showing customer feedback, revised photos and final approval.

Your piece. Your approval.

After you order, we photograph your finished piece and send the photos for you to review. We wait for you to confirm that you are happy with it before it leaves our studio.

Your piece is handmade to the same design concept, overall composition and structure, and the dimensions stated for your selected design or agreed custom order. Individual crystals vary in shape, colour and markings. Where included, plants and moss also vary in growth, texture, coverage and exact placement, giving your piece its own natural details.

Photos first. Your approval next. We never dispatch before you confirm.

Hand-drawn crystal and botanical glass dome with soft protective cushioning inside the glass and around the piece in its shipping box.

Foam, inside and out.

1 · Inner foam. Inner foam fills open spaces and holds the crystal components in place.

2 · Outer foam. Outer foam surrounds the protected piece inside the shipping carton.

Crystal components → inner foam → protected piece → outer foam → shipping carton

A hand-drawn delivery van and carefully packed parcel beneath a delivery route.

On its way with DHL.

After your photo approval and protective packing, your parcel travels with DHL Express. We share the tracking details when it leaves. Transit usually takes around 7 days after dispatch.

Your DHL Express delivery is free worldwide. Shipping, applicable taxes and import duties are included in the displayed price.

Follow your parcel from dispatch to delivery.

A hand-drawn crystal garden in its glass dome beside an opened box and removed protective cushioning.

Open a small world.

Open the shipping carton on a flat surface. Remove the outer foam, then carefully lift away any inner foam holding the components in place. Support the piece by its base, check it over, and find its place at home.

Keep the protective packaging while you inspect your piece.

Packing illustrations: simplified views. The foam arrangement is adapted to each piece.

Unbox with care.

A closer look at removing each protective layer.

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Lift off the box cover, remove the outer cushioning, lift the glass dome, remove the inner cushioning, then replace the dome.

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